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Complete Game Information：

• 1、Steam game refunds detailed explanation

Steam game refunds detailed explanation

First click the game on steam, as shown in the following figure. Then click the customer service on the right, as shown in the figure below. Then on the customer service page that opens, click that does not meet expectations, as shown in the figure below. Then click I want to request a refund for this gift, as shown below. Finally, the original buyer of this gift is allowed to apply for a refund and send the ticked screenshot to customer service to complete it.

Steam will only refund games that meet the refund rules. Generally, a successful refund can be made within 14 days from the purchase of the game and within 2 hours of the game running time.

If you are eligible for automatic refunds, you can apply directly. According to Steam's refund policy, if the game has been purchased for less than 14 days and the game has been played for less than 2 hours, an automatic refund can usually be obtained. For players who want to refund due to dissatisfaction with the balance of the game, if the above time limit conditions are met, they can find the corresponding game in the "Account Details" of the Steam client or website, and select "Not consistent with expectations" as the reason for refund to submit the application.

A. "In-game purchase refund" is applicable to in-game purchase experience bonuses, etc. Native products can be refunded, but second-hand products cannot be refunded;B. "Refund for pre-purchased games", requesting a refund at any time before the product is released, and the standard 14-day/2-hour refund period is calculated after the release;C. For "gift refund", based on the standard 14-day/2-hour refund period, games purchased on Taobao can also be refunded, but the merchant's consent is required.

The detailed explanation of Steam game refunds is as follows: Refund Policy Fundamentals: General Principle: Games or software purchased on the Steam Store can be refunded if the purchase period is less than two weeks and the game time is less than two hours. Special circumstances: In-game purchase refunds: Applicable to in-game purchases, within 48 hours of the transaction, and in-game items have not been consumed, modified or transferred.